PLAB Vault Open the app

Help

Quick answers about paying, pausing and your account. If yours is not here, email [email protected] and we will get back to you within 2 working days.

Paying

How do I pay?

In the app, open Settings, then Your plan, and choose a plan. Payment is through Paystack. In Nigeria, prices are in naira and you can pay by card, bank transfer or USSD. Elsewhere, prices are shown in US dollars and you pay by card: the price is charged in naira and your bank converts it.

Which plan should I choose?

The whole-course plan covers all 18 weeks in one payment, with 20 weeks of access, and costs less overall. The monthly plan suits you if you want to spread the cost or are not sure yet.

In Nigeria: the whole course is ₦70,000 once, or monthly is ₦20,000 a month.

Elsewhere: the whole course is US$85 once, or monthly is US$25 a month. These are charged in naira (₦114,000 or ₦33,500) and your bank converts them.

I paid, but the weeks are still locked.

Payments usually confirm within a minute. Close the app fully and open it again. If the weeks are still locked after 10 minutes, email us with the payment reference from your Paystack receipt and we will sort it out.

Does a monthly plan renew by itself?

If you pay by card, yes, each month until you cancel. If you pay by bank transfer or USSD, you pay one month at a time, and we remind you before your access ends.

My card renewal failed.

You keep access for three days while you sort it out, and we remind you. Open Settings, then Your plan, and update your card or pay another way. Nothing is lost.

Do you have promo codes?

Sometimes, for partners and special offers. If you have one, enter it when you choose your plan.

Pausing, cancelling and refunds

My exam date has moved. Can I pause?

Yes. Open Settings, then Your plan, then Pause. You can pause for up to 60 days. You are not charged while paused, and the time left on your plan starts again when you come back.

How do I cancel?

Open Settings, then Your plan, then Cancel. You keep access to the end of the period you have paid for, and your progress is kept if you return.

Can I get a refund?

A whole-course plan can be refunded in full within 7 days of paying. Mistaken or duplicate charges are always refunded. The details are in our refund and cancellation policy.

Your account

I forgot my password.

On the sign-in screen, type your email address and tap Forgot your password. A reset link arrives by email within a few minutes. Check your spam folder if you cannot see it.

Can I use PLAB Vault on more than one device?

Yes, on two at a time, such as your phone and a laptop. Your progress follows you. Signing in on a third device signs out the one used longest ago.

Does it work without internet?

Yes, once it has loaded. Your progress is kept on your device and saves to your account when you are back online.

How do I add it to my home screen?

Android: open the PLAB Vault app in Chrome, tap the three dots at the top right, then Add to Home screen or Install app.

iPhone: open the PLAB Vault app in Safari, tap the Share button (the square with an arrow), then Add to Home Screen.

How do I download or delete my data?

In the app, open Settings. Download a copy saves your progress as a file. Delete my account and data removes your account and everything linked to it. See our privacy policy for what is kept for tax records.

The content

How is the course organised?

Seventeen teaching weeks follow the GMC's content map for PLAB 1, from cardiovascular medicine to ethics, law and the NHS, then a final rehearsal week. Each day has a short lesson, 30 flashcards and Today's Quiz. There are checkpoints along the way and full 180-question mocks in weeks 7, 11 and 15. See the study timetable.

I think something is wrong in a lesson, card or question.

Tap Report an issue on that item. Reports come straight to us, we check every one, and a fix reaches everyone at once.

Is PLAB Vault connected to the GMC?

No. PLAB Vault is independent and is not affiliated with or endorsed by the General Medical Council. For booking, dates and exam rules, use the GMC website.

Still stuck? Email [email protected]. Include the email address on your account, and a screenshot if something looks wrong.